FAQ
Summit FAQ
Orders & Payments
We accept a variety of global and local payment options, including MasterCard, Visa, Maestro. We also work with trusted south african payment providers life Payfast, Payflex, and Yoco to offer a seamless payment experience
Currently, we do not accept phone orders for security reasons. All orders must be placed through our secured website for a smooth transaction
Yes, Summit products can be found at Leather and Luggage, Outfitting and Stationery stores throughout South Africa. Contact us at info@summitleather.co.za or on Whatsapp: +27 73 611 4582 to find your closest retailer.
We do not deliver to PO Box addresses at this time.
For more details, visit:
Delivery Information
For further inquiries, feel free to contact us:
info@summitleather.co.za or on Whatsapp: +27 73 611 4582
Summit does not cover customs duties or taxes for international orders. These charges will be determined by your country's customs department and must be paid when the order arrives. Please note that we don't control the duty rates for different countries, so we recommend checking with your local customs office for more information.
For any questions, reach out to us:
info@summitleather.co.za or on Whatsapp: +27 73 611 4582
As long as your order hasn't shipped yet, you can cancel it and receive a full refund. Simply contact us at info@summitleather.co.za or whatsapp us at +27 73 611 4582, and request a cancelation.
Product Information
Summit offers a 1-year guarantee on all products, covering any material or manufacturing defects.
Please note, this guarantee does not cover the natural aging of materials or regular wear and tear.
Products will be assessed for any abuse or damage caused by external factors.
All Summit products are equipped with RFID protection. Learn more about RFID technology here:
What is RFID?
Yes, Summit bags are naturally water-resistant due to the high-quality leather used. However, just like our skin, exposure to pollution, hot weather, and rain can strip the leather of its natural oils.
To maintain the leather’s water resistance, we recommend applying a leather cream or nourishing treatment every 3 months.
For care instructions, click here:
Care Instructions
Vegan leather is typically made from synthetic materials like PVC or PU.
If your Summit item develops a fault, please email us at info@summitleather.co.za. We offer a 1-year guarantee covering material and craftsmanship defects, provided you have proof of purchase with product details, including the date and location of purchase.
Once we receive your item, we’ll inspect it and, if defective, we’ll repair it and return it to you. This is only applicable if the item is within our 1-year guarantee.
The return shipping costs are the customer’s responsibility, and if we can't repair the item, we may replace it with a similar product.
For more details, see our return process:
Returns & Refunds
Returns & Exchanges
Our exchange policy can be found here:
Returns & Refunds
For returns and refunds, click here:
Returns & Refunds
Contact us with your order number and details of the issue.
Contact us on info@summitleather.co.za or on Whatsapp: +27 73 611 4582
If we need to send a replacement, we’ll cover shipping costs for both the return and the new item.
Shipping & Tracking
Find our worldwide shipping rates here:
Delivery Information.
Once your order is placed, you’ll receive a confirmation email. After it ships, you’ll get a tracking notification so you can monitor your delivery online. If you haven't received tracking details, email us at info@summitleather.co.za.
The delivery service depends on your location and the shipping method selected. Learn more about shipping options here:
Delivery Information.
Couriers typically require a signature for delivery. The courier company will contact you to schedule your delivery.
Yes, we offer worldwide shipping with a few exceptions. More options and details will be provided at checkout.
Approximate delivery times can be found here:
Delivery Information.
As long as your order hasn't shipped yet, you can cancel it and receive a full refund. Simply contact us at info@summitleather.co.za or whatsapp us at +27 73 611 4582, and request a cancelation.
Yes, you can update your address, but this must be done before your order leaves our warehouse. Please contact us as soon as possible.
For assistance, Contact us at info@summitleather.co.za or WhatsApp: +27 73 611 4582